Dear Lisa

We are sad to see that you have left negative feedback, whilst the utmost care was taken into consideration with your order, we could not predict any delays in shipping or faults with the product.

Please accept our apologies.

If you could kindly send us a short video / images of the defect we can investigate this for you and resolve the issue asap for you.

If you could please consider removing or altering the negative feedback, as this is the 1st we have been made aware there is an issue with your item, we would greatly appreciate it.

Kind Regards,
Customer Service Team